Cancellation and returns
Please keep your proof of purchase for anything you buy from us. Although you are not obliged to, doing so will ensure we can help you if you need to bring something back
You may cancel your order (or any part of it) and return your Products for any reason before dispatch (where applicable) or within 28 days after the date of delivery, This does not include CDs, DVDs or software if you've broken the seal on the wrapping, by:
calling us on 01535 213868 Lines open: Monday-Thursday 9am-4.45pm, Friday 10am-4.45pm and Saturday 10am-3.45pm, or emailing us via the contact us page https://shataf.co.uk/contact-us
You will lose your right to cancel after the expiry of the 28 day period referred above (this does not affect your rights if there is any problem with the Products).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired
The right to cancel your order set out above is subject to the following exclusions:
your right of cancellation does not apply to Products which are not suitable for return due to health or hygiene reasons, if you have opened the Product packaging after delivery or collection; and
your right of cancellation does not apply to Products which become mixed inseparably with other items after delivery
In relation to Products delivered to you, you may need to take delivery of the Products before you can cancel your order if the Products are placed into our delivery process before we receive your notice of cancellation. This does not affect your rights
Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return costs or charges (if any). Where you cancel the entire order before the products are delivered, we will also refund the standard delivery charges paid (if any), Where you cancel part of an order, we may recalculate any applicable delivery charge and deduct this from the refund. We will pay the refund within 14 days after the day
you notified us to cancel your order, where you have not received the Products (and the Products have not been despatched to you); or
we receive the Products you returned to us, where you are in receipt of the Products; or
you provide us with a proof of return for the Products, where you have returned the Products but we have not yet received them.
If you paid for your order using a credit/debit card, we will refund you on the credit/debit card used to pay for the order; if you paid for your order by cheque, we will provide you with a cheque for the amount of the refund; if you paid for the order in cash, we will refund you in cash or, at our discretion, by cheque; if you paid for your order using a gift card, we will issue a credit note for the amount of the refund. If you paid for your order using an online payment service (such as PayPal, Apple Pay, Amazonpay or Google Pay) , we will refund you on the account or using the online payment method you used to pay for the order, unless we agree otherwise with you.
You must keep the Product(s) you wish to return in your possession and take reasonable care of the Product(s) at all times while they are in your possession. This means that you must not use the Products (except to the extent reasonably necessary to inspect and examine them).
We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop. Where you are in possession of the Products (or they have been dispatched to you), we may withhold any refund until we have received the Products or you have supplied proof of return for the Products.
We reserve the right to require proof of identity.
YOUR CONSUMER RIGHTS ARE NOT AFFECTED
On receipt of the Products you must check they match your order. If there is any problem, or if they are defective or damaged you must notify us as soon as is reasonably possible. Claims may be reduced or rejected if we have not been given an opportunity to put matters right.
In addition to the right to cancel an order, if there is a problem with your order or the Product(s) you purchase is(are) faulty, we may make good any shortage or non-delivery, or offer a repair, exchange or refund as appropriate in accordance with your consumer rights.
Please call us on +44 1535 213868 or email us via the contact us page: https://shataf.co.uk/contact-us