Terms and Conditions
The documents set out in this section govern your dealings with shataf.co.uk. Please read them carefully. They do not affect your statutory rights.
Po Box 581 Keighley West Yorkshire BD21 9FR United Kingdom
The supply of any goods, products or services you order through our webiste is subject to our applicable Terms and Conditions of Sale and Supply & install terms and any other relevant terms and conditions. Please note that product pricing on our Digital Services software and web-based applications may reflect the purchase price as advertised on our Websites, which may include any promotional offer(s) already taken into account.
Accessing our Digital Services
We do not guarantee that the Digital Services will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of our Digital Services and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt our Digital Services or any computer system, server, router or any other internet-connected device associated with our Digital Services. You must not misuse our Digital Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attack our Digital Services via a denial-of-service attack, a distributed denial-of service attack or otherwise.
You are responsible for ensuring that your computer system or device meets all relevant technical specifications necessary to use our Digital Services and is compatible with our Digital Services. You also understand that we cannot and do not guarantee or promise that any content on our Digital Services (including Material (as defined below)) will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
We reserve the right, in our discretion, to withdraw, suspend or modify our Digital Services or certain features or parts of our Digital Services with or without notice to you. There may also be times when our Digital Services or certain features or parts of our Digital Services become unavailable, whether on a scheduled or unscheduled basis. You agree that we will not be liable to you or to any third party for any withdrawal, suspension, modification, unavailability, inaccessibility or discontinuance of our Digital Services or any service available on or through our Digital Services.
Using our Digital Services
You must not use our Digital Services for any activities that breach any laws, infringe any person's rights, or breach any standards, content requirements or codes published by any relevant authority. You must use our Digital Services and the information available from our Digital Services responsibly. You must not use our Digital Services or the information available from our Digital Services for or in connection with any unlawful, immoral or anti-social purpose, or in a manner which is or may be damaging to our name or reputation.
You must not use our Digital Services in any way that interferes with our systems, other users or harasses, menaces or harms anyone.
You must not use our Digital Services to make any speculative, false or fraudulent order
Intellectual property rights
Our Digital Services consist of images, illustrations, graphics, video sequences, sounds, text, photographs, tools, formats and styles of presentation, software (including HTML code) and material analogous to it, and other content (collectively, Material). All copyright, moral ownership and other intellectual property rights in our Digital Services and the Material (and derivatives of it) are either owned exclusively by or are licensed to us or one of our affiliates.
You may use, and download and print extracts from, our Digital Services for your own personal use only to the extent necessary to utilise our Digital Services and the services offered through them.
You are not allowed to remove any copyright, trade mark or other intellectual property notices or watermark contained in the original Material or from any Material copied or printed from our Digital Services.
User generated content
Certain features of our Digital Services may allow you to upload and publish materials, images, photographs, content and information to our Digital Services, create bespoke materials or designs, and/or save customised content (collectively, User Content). Where you upload, publish or otherwise store User Content through our Digital Services you are responsible for ensuring that you have any and all necessary rights, licences and permissions to use that User Content.
We will not be responsible for any use of information, materials or content not provided by us. We reserve the right to remove or modify any User Content for any reason, including User Content that we believe violates these Terms.
Any User Content you upload to our Digital Services will be considered non-confidential and non-proprietary, and you grant us the right to use, copy, host, distribute and disclose to third parties the User Content. We also have the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to our Digital Services constitutes a violation of their rights (including their intellectual property rights or their right to privacy).
Without limiting the preceding paragraph, the User Content provided by you may be used: (i) to provide our services and/or goods to you; (ii) to help us develop and improve our Digital Services; and (iii) for the purpose of performing business and data analysis, and you grant us the right to use, copy, host, distribute and disclose to third parties the User Content for these purposes.
The views expressed by other users on our Digital Services do not represent our views or values.
Accuracy of information
Our Digital Services are updated regularly, and content may change without notice. We are under no obligation to keep the Material up to date, and you acknowledge that it may be out of date at any given time. Material on our Digital Services is not intended to amount to advice or authority on which reliance should be placed. We make no promise and give no assurance that any information is accurate, complete or up to date. To the extent permitted by law, we accept no liability or responsibility for any loss, damage or injury arising as a consequence of any reliance placed upon the Material, whether by a user of our Digital Services or by anyone who may be informed of their contents.
We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.
Terms and Conditions of Sale
THESE TERMS SET OUT THE BASIS ON WHICH WE MAY SELL PRODUCTS TO YOU. PLEASE READ THESE TERMS CAREFULLY.
1 Words used in these Terms
In these Terms, when we say:
you or your, we mean you, the customer ordering and purchasing Products;
we, us or our, we mean the shataf.co.uk entity from whom you purchase Product(s), being (depending on the circumstances):
Shipping Terms, we mean the terms that apply to our Product delivery services, full details of which can be found in store and on our Website;
order, we mean an order placed by you for Product(s) in store, through our Website, by telephone or using such other means as we may permit from time to time;
our agreement, we mean our agreement as defined below
Product or Products, we mean the goods and products that we sell;
Terms, we mean these terms and conditions of sale; and
Website, we mean the website (www.shataf.co.uk (or such other URL as we may specify from time to time)) that is operated by us or on our behalf.
If you order Product(s) on behalf of a company, organisation or other entity, then (i) you (as defined above) includes you and that company, organisation or other entity, and (ii) you represent and warrant that you are authorised to bind the company, organisation or other entity to our agreement (including these Terms), and that you agree to our agreement (including these Terms) on behalf of yourself and the company, organisation or other entity.
These Terms set out the basis on which we may sell Products to you. Please read these Terms carefully. by submitting an order for and/or purchasing any Product, you are indicating your acceptance of these Terms and you agree to be bound by these Terms. If you do not accept these Terms, you will not be able to order or purchase any Products from us.
These Terms are only in the English language. Our agreement will not be filed by us.
If you view these Terms via our Website, you should print a copy of these Terms or save them to your computing device for future reference.
Each order you place and purchase of Product(s) you make is subject to these Terms, our Delivery Terms (where relevant), and any additional terms that apply to any quote we may give or any promotional or special offers (together our agreement).
The order process and formation of the contract between us
You will have an opportunity to check and correct any input errors in your orders via the Website up until the point at which you submit your order by clicking the confirm order and pay (or similar) button on the check out page of our Website. Please carefully check your order at each stage of the order process. Once you have clicked the confirm order and pay (or similar) button, you will need to pay for the Products you have ordered via the Website.
Your order is an offer to purchase from us. When you place an order with us (or otherwise offer to make a purchase from us), you do so in accordance with the terms of our agreement, subject to our acceptance of your order (or offer to make a purchase). If you place an order via our Website (or where we have otherwise stated that we will), we will send you an email acknowledging receipt of your order, together with your order number and details of the Product(s) you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
Unless we have notified you that we do not accept your order (or offer to make a purchase) or you have cancelled it in accordance with our returns policy, we accept your order (or offer to make a purchase) as follows:
where you place an order via the Website, we accept your order when the Products are despatched to you
when you place an order by telephone, we accept your order when we confirm that the order has been placed and processed.
We may choose not to accept your order (or offer to make a purchase) for any reason and we will not be liable to you or to anyone else in those circumstances. If we do not accept your order (whether in whole or in part) we will refund any monies paid in connection with that order (or that part of the order that we do not accept).
Our agreement is formed when we accept your order (or offer to make a purchase). In relation to orders via the Website, where Products you have ordered fall within two or more of the Product types identified above, a separate agreement is formed for each Product when we accept your order for that Product. The processing of your payment and acknowledgment of receipt of your order (whether by email, telephone or otherwise) does not constitute legal acceptance of your order.
If we accept your order, we have a legal duty to supply our Products in conformity with our agreement.
Buying from us
You must be 18 or over to purchase Products from us via our Website.
By ordering and/or purchasing Products you agree that you satisfy the legal age requirements.
We will take reasonable steps to display as accurately as possible the colours, appearance and other detailing of our Products (and their packaging) in the images that appear on the Website and in our catalogues and other media. However, we do not guarantee that the images, appearance and other detailing that appear on the Website and in our catalogues and other media will exactly reflect the colour, appearance or detailing of the physical Product (or its packaging). Your Products (and their packaging) may vary slightly from those images.
Any information on the Website and in our catalogues and other media regarding sizing, weights, capacities, specifications, dimensions and measurements of Products is included as a guide only. If you are concerned about the precise size, weight, capacity, specifications, dimensions or measurements of any Product you require, we recommend that you contact us prior to placing an order and/or purchasing a Product.
Price, delivery charges and availability
Unless otherwise stated, prices for Products are inclusive of applicable sales tax (including VAT). Sales tax will be applied and will be shown on your invoice at the current applicable rate. Sales tax amounts stated may be subject to rounding variances. The exact amount of sales tax will be shown on the sales tax invoice (where provided). This will not affect the total price inclusive of sales tax.
Prices for Products exclude delivery charges unless expressly stated otherwise. Delivery charges vary depending on the Product(s) you order, the delivery address and the delivery method you select; please see our Delivery Terms for further details. When you place an order via our Website, delivery charges are calculated automatically in your shopping basket depending on your choices and added to your order.
We may update prices at any time. Despite our best efforts, a small number of products we sell may occasionally be mispriced. If this happens then we will not be obliged to supply the Products at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or endeavour to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.
From time to time we may apply promotional prices to Products, These promotional prices will only apply in the context in which the promotion is given and are subject to the terms of that promotion.
To take advantage of promotional prices, you must quote the relevant promotion code when you order (where applicable). We may update promotions at any time.
Where we provide a quote to you it will be subject to the terms and conditions applicable to that quote.
All Products are subject to availability. If you order Products which are not available from stock, we will take reasonable steps to contact you to discuss how you wish to proceed. You will have the option to wait until the Products are available from stock, or cancel your order. If the Products are unlikely to be restocked (or we are unable to contact you), we will cancel your order for those Products and refund the price you have paid for those Products.
The total cost of your order and/or purchases is the price of the Products and applicable delivery charges.
We must receive payment in advance before your order and/or purchase can be processed, unless we have agreed otherwise in advance in writing.
Payment can be made by most major credit or debit cards, and by other online payment methods (including Paypal AmazonPay) in accordance with the payment methods section of our Website
If you use a credit/debit card to pay for your order, you must use your credit/debit card or a credit/debit card that you are otherwise authorised to use. All credit/debit card holders are subject to validation checks by third parties and authorisation by the card issuer. If the issuer of the card refuses to authorise payment or any other validation checks return adverse results, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. If you use PayPal to pay for your order and the issuer of the card or the payment provider that operates the account that you use to fund or which is linked with your PayPal account refuses to authorise payment, we reserve the right to reject your order and will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the rejection.
We are not responsible for the card issuer or bank charging the cardholder as a result of our processing of the credit/debit card payment in accordance with your order.
You are responsible for all orders placed by your authorised employees.
Getting your Products
If you order Products for delivery then the terms that apply to that delivery will depend upon the Product(s) that you order, the delivery address and the delivery method you select. Unless we specifically agree otherwise, we only deliver to the areas indicated in our Delivery Terms. Depending on your location some Products may not be available to purchase on our Website.
You can see a full set of our Delivery Terms on the Website.
Subject to availability and our Delivery Terms, where we have agreed to deliver the Products, we will use reasonable endeavours to do so on any specified date we agree, or if no date is specified, within 30 days of the date of your order. In the case of circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the Products within these timescales and we will not be liable for any delay or failure to deliver the Products if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.
You must also do all that you reasonably can to enable the delivery to take place on the given date. If we are unable to deliver the Products as a result of your action or inaction (for example, you are not present at your property), we will need to arrange an alternative delivery date and we reserve the right to charge you a further fee for this.
Unless we have agreed otherwise, Products must be signed for on delivery by a person aged 18 or over. Delivery will be completed when we deliver the Products to the address you specified in your order.
If you do not receive your Products on the stated delivery date, you must notify us immediately.
Each Product remains our property until you have paid for it in full or we have provided the Product to you (whichever occurs later), whereupon you will own the Product. On delivery of the Products to you, the Products shall be at your risk and responsibility and you will be responsible for their safekeeping and we will not be responsible for any damage or fault arising from incorrect storage.
Cancellation and returns
Please keep your proof of purchase for anything you buy from us. Although you are not obliged to, doing so will ensure we can help you if you need to bring something back
You may cancel your order (or any part of it) and return your Products for any reason before dispatch (where applicable) or within 28 days after the date of delivery, this does not include CDs, DVDs or software if you've broken the seal on the wrapping, by:
calling us on 01535 213868 Lines open: Monday-Thursday 9am-4.45pm, Friday 10am-4.45pm and Saturday 10am-3.45pm, or emailing us via the contact us page https://shataf.co.uk/contact-us
You will lose your right to cancel after the expiry of the 28 day period referred above (this does not affect your rights if there is any problem with the Products).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired
The right to cancel your order set out above is subject to the following exclusions:
your right of cancellation does not apply to Products which are not suitable for return due to health or hygiene reasons, if you have opened the Product packaging after delivery or collection; and
your right of cancellation does not apply to Products which become mixed inseparably with other items after delivery
In relation to Products delivered to you, you may need to take delivery of the Products before you can cancel your order if the Products are placed into our delivery process before we receive your notice of cancellation. This does not affect your rights
Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return costs or charges (if any). Where you cancel the entire order before the products are delivered, we will also refund the standard delivery charges paid (if any), Where you cancel part of an order, we may recalculate any applicable delivery charge and deduct this from the refund. We will pay the refund within 14 days after the day
you notified us to cancel your order, where you have not received the Products (and the Products have not been despatched to you); or
we receive the Products you returned to us, where you are in receipt of the Products; or
you provide us with a proof of return for the Products, where you have returned the Products but we have not yet received them.
If you paid for your order using a credit/debit card, we will refund you on the credit/debit card used to pay for the order; if you paid for your order by cheque, we will provide you with a cheque for the amount of the refund; if you paid for the order in cash, we will refund you in cash or, at our discretion, by cheque; if you paid for your order using a gift card, we will issue a credit note for the amount of the refund. If you paid for your order using an online payment service (such as PayPal, Apple Pay, Amazonpay or Google Pay) , we will refund you on the account or using the online payment method you used to pay for the order, unless we agree otherwise with you.
You must keep the Product(s) you wish to return in your possession and take reasonable care of the Product(s) at all times while they are in your possession. This means that you must not use the Products (except to the extent reasonably necessary to inspect and examine them).
We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop. Where you are in possession of the Products (or they have been dispatched to you), we may withhold any refund until we have received the Products or you have supplied proof of return for the Products.
We reserve the right to require proof of identity.
YOUR CONSUMER RIGHTS ARE NOT AFFECTED
On receipt of the Products you must check they match your order. If there is any problem, or if they are defective or damaged you must notify us as soon as is reasonably possible. Claims may be reduced or rejected if we have not been given an opportunity to put matters right.
In addition to the right to cancel an order as described above, if there is a problem with your order or the Product(s) you purchase is(are) faulty, we may make good any shortage or non-delivery, or offer a repair, exchange or refund as appropriate in accordance with your consumer rights.
Please call us on +44 08000614043 or email us via the contact us page: https://shataf.co.uk/contact-us
If you are acting as a consumer
If you are acting as a consumer (which for these purposes means anyone who acts outside the course of a business, trade or profession) in your ordering and/or purchasing of Products, to the extent not prohibited by law, we accept no liability for any:
Events beyond our control
We shall have no liability to you for any failure or delay in supply or delivery, nor if performance of any of our obligations is prevented or restricted, nor for any damage or defect to Products supplied or delivered under our agreement, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, the following to the extent these are outside our reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports)